ShoreTel Converged Conferencing

Key Befefits/Features

Key Benefits

• Larger ViewImprove Communications
  With an easy-to-use, integrated suite of collaboration tools that includes instant messages, document viewing, and application sharing, employees make faster, more informed decisions
• Eliminate Costs for Collaboration Services
  The migration of voice and web conferencing to an in-house solution eliminates the monthly costs of external services and reduces the cost of doing business.
• Improve Customer Satisfaction
  Customers don't like to wait for information or assistance. With remote collaboration tools, information, demonstrations, and assistance can be provided on-line when and where the customer wants
• Reduce Management Time and Costs
  With the consolidation of multiple collaboration tools into a single, integrated solution, enterprises can save money on management costs by eliminating all the extra items to maintain.
• Stop Worrying About Information Security
  Internal collaboration solutions put the enterprise in charge of their information security instead of leaving it up to a third party. And built in security features of SSL communications, passwords, locked calls, and one-time access codes provide additional security.
• Improve Employee Productivity
  Without the lost time of managing multiple communications tools or the need to go to the customers site to for routine interactions, employees suddenly find they have more time to spend on their actual work
• Reduce On-Going Travel Costs
  Remote collaboration can often times be better than being there for both employees and customers. For employees, meetings can be done remotely with customers, prospects, and partners without having to travel. For customers, training and information can be access right from the comfort of their desk.
• Quickly Communicate to Broad Audiences
  There is nothing worse than constantly repeating the same presentation over and over again as you try to reach a broad audience. By recording the first one and distributing it to your audience, you no longer have to repeat the same meeting. And your audience can access the information when they want - instead of according to your schedule.

Key Features

• In-House Conferencing Appliance
  As an internal system inside your network, you don't have to worry with external services bills or risk having your confidential information sitting in some service provider's network.
• Integrated Web Collaboration
  By combining audio conferencing, document sharing, application/desktop sharing into a single platform, Converged Conferencing delivers a complete collaboration solution.
• Dial-Out Capability
  Eliminate the dead time waiting for parties to join the conference at the appointed time by simply dialing out and proactively bringing them into the meeting. In addition, the web-based interfaces let's customers and foreign employees request a call-back.
• Secure Audio and Web Conferencing
  Passwords and SSL streaming keep documents secure while secure pass codes, locked conferencing, and a visual display of who's on the call keep the audio calls safe as well
• Side Bars
  Create separate Instant Messaging ("IM") conversations with one or multiple parties on the call to confer off-line before voicing a answer to the entire group
• IM Integration
  A single solution that combines audio and web collaboration with safe, enterprise instant messaging to give enterprise the benefits of instant communications and presence without the need to trust public IM systems or invest in a separate enterprise system.
• Conference Recording
  Multimedia recordings store the audio from the call, along with the documents presented to keep an archive of the event or to enable the distribution of the information to a broad audience without having to repeat the session over and over again.
• File Cabinet
  Standing meetings can store uploaded documents providing the participants easy access to the latest information during each and every meeting
• Outlook Integration
  Schedule your audio and web conference right inside your Outlook appointment by simply clicking "Yes" to conferencing and having the software automatically assign your access codes and paste them into your meeting invitation.
• Application, Web Based Solution
  A reliable, Linux based appliance that is fully web-based to eliminate the need for employees or remote meeting participants to install software on their desk to collaborate