ShoreTel Contact Center

Benefits/Features

Key Benefits

• Improved, More Responsive Customer Service
  Customers appreciate quicker response and a more personalized approach.
• Optimized Resources
  ShoreTel Contact Center reduces the cost of delivering top-notch customer service – while giving you performance data you need to measure agent effectiveness.
• Robust Data Reporting
  Lets you match your staff to levels of service, quickly identify (and solve) resource problems and give agents the tools they need to deliver quality service.
• A Contact Center Solution for All
  Whether you are supporting a small, ad-hoc group or a larger formal call center, ShoreTel Contact Center offers a solution that will improve your service offerings and make you more responsive – without having to add agents or make substantial investments.
• Making the Virtual Call Center a Reality
  ShoreTel Contact Center makes the virtual call center a reality. The distributed architecture underlying Contact Center solutions means that agents can work from any location. Free from the limitations of geography, the size of your potential workforce expands to cover the globe.
  In addition to increased flexibility, a virtual call center reduces costs by making it possible for you to hire part-time staff or outsource service to regions offering lower labor costs.
• A More Intelligent Enterprise
  ShoreTel Contact Center integrates with your existing business processes to take you to the next level of enterprise intelligence. By connecting Contact Center data streams to your business process applications, you can start taking advantage of a higher level of business knowledge.

Key Features

• Easy to Set up and Use
  All ShoreTel Contact Center products are easy to set up, use and administer.
• Flexibility
  Virtual contact center capabilities remove the restrictions on your workforce.
• Information-rich Environments
  Supervisors of small- and medium-sized contact centers now have access to real-time and historical views.
• A Wealth of Choices
  A wide range of Contact Center solutions are available to match your requirements and budget.